Frequently Asked Questions2019-11-11T15:23:39-05:00

If your question isn’t listed, feel free to contact us here

Why do the printed colors look different from the colors on my screen?2019-07-26T21:47:00-04:00

In short, printers and monitors produce colors in different ways.

Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

What type of products and services do you provide?2019-11-14T14:19:28-05:00

Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the services section of our website or simply email or call us for a meeting!

Follow this link to check out our printing services >>

What is the Pantone Matching System?2019-07-26T21:45:49-04:00

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

What is a “proof”?2019-07-26T21:45:25-04:00

A proof is a way of ensuring that we have set your type accurately, and that all elements are positioned according to your requirements. Typically, proofs will either be sent to you online and/or printed on paper — to be viewed at our location or delivered to you directly for sign-off.

On multi-colored jobs, we can produce a color proof on our color output device to show how the different colors will appear when printed.


What file format should I use when submitting my electronic document for printing?2019-07-26T21:44:51-04:00

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

Do you have any tips on how to save my design files?2019-07-26T21:44:19-04:00

Make them print ready and acceptable for us to print.

Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPS

• Embed all Images
• Convert all your text/copy to paths
• Export as Illustrator EPS or PDF

Saving your PageMaker file as an EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export your file as an EPS using the below settings:
Postscript Level 2
TIFF format and

You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF

Is white considered a printing color?2019-07-26T21:43:58-04:00

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

How long will it take for you to complete my order?2019-07-26T21:40:22-04:00

Our customer service representatives work with each client to determine a realistic but mutually agreeable completion date. As each project is unique, timelines are created on a project-by-project basis.

How do I get an estimate from you?2019-07-26T21:39:32-04:00

Since you are on our website, we suggest that you fill in our Request a quote form. Otherwise, the best way to ensure that we get all of the information necessary to provide an accurate quote is to give us a call at 1-800-265-8480 and speak to one of our customer service representatives.

At what resolution should I save my photos and graphics?2019-07-26T21:38:37-04:00

Resolution should be set to 300 dpi.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and block-like when printed.

Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.



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